About this video
Ellie tests every breakdown call-out against the maintenance contract and finds the service credits a building is owed.
Full description
A Singapore office tower's chiller contract renews itself next week, and every monthly report says each service level was met on a 1.4-hour average. Ellie tests each of the 28 critical faults against the contract's 2-hour target: 8 were late, S$37,440 of service credits were never deducted, and there is a right to terminate. Notice must go by Friday 2 October.
Key points
- Averages hide the late call-outs; the work order log shows them
- Uncollected service credits quantified
- Renewal notice deadline surfaced in time
Video details
- Roles
- Asset Manager, Owner
- Processes
- Asset Management
- Geographies
- APAC
- Markets
- Singapore
- Tags
- author-demo-2, vendor management, service levels, Singapore